客房部英语培训资料7
酒店客房部英语培训资料7
UNIT 2: TURN DOWN SERVICE
开夜床服务
1. VOCABULARY 词汇
2. PHRASES ON THE JOB 工作中的常用语
Turn down service, may I come in? 开夜床服务，可以进来吗？ May I draw the curtain for you? 需要我帮您拉上窗帘吗？
The mineral water on the bed side table is free. 放在床头柜上的矿泉水是免费的。 I will go and get it at once。 我马上去拿。 Good night. 祝您晚安。
3. TALKING TO THE GUEST 与客人交谈
Associate: Good afternoon, may I come in for turn down service? Guest: Yes, come in please.
Associate: Is there anything else I can do for you?
Guest: Yes, I would like to have two more bottles of mineral water. Associate: Immediately. Here you are, sir. Guest: Thank you very much. Associate: It’s my pleasure.
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