胜任特征辞典的起源与发展

胜任特征辞典的维度与结构 ................................................................................................................. 2 成就与行动族 ......................................................................................................................................... 4

1、成就导向ACHAchievement Orientation ......................................................................... 4 2、重视次序品质与精确（CO） .................................................................................................. 6 3、主动性（INT）Initiative .......................................................................................................... 7 4、信息搜集（INFO）Information Seeking ................................................................................. 8 帮助与服务族 ......................................................................................................................................... 8

5、人际理解力沟通（IU）Interpersonal Understanding .............................................................. 9 6、客户服务导向（CSO）Customer Service Orientation .......................................................... 10 冲击与影响族 ....................................................................................................................................... 12

7、冲击与影响（IMP）Impact and Influence ............................................................................ 12 8、组织认知（OA）Organization Awareness ............................................................................ 14 9、关系的建立（RB）Relationship Building ............................................................................. 15 管 理 族 ........................................................................................................................................... 16

10、培养他人（DEV）Developing Others ................................................................................ 16 11、命令：果断与职位权力的运用DIR ................................................................................... 18 12、团队合作（TW）Teamwork and Cooperation .................................................................... 20 11、团队领导（TL）Team Leadership ...................................................................................... 22 认知族 ................................................................................................................................................... 23

14、分析式思考（演绎AT）Analytical Thinking..................................................................... 24 15、概念式思考（归纳）CT Conceptual Thinking ................................................................... 25 16、技术/职业/管理的专业知识（EXP） ................................................................................. 26 个人效能族........................................................................................................................................... 29

17、自我控制（SCT） Self-Control .......................................................................................... 29 18、自信（SCF） Self-Confidence ............................................................................................ 30 19、弹性（FLX） Flexibility ..................................................................................................... 31 20、组织承诺（OC） Organizational Commitment .................................................................. 32 21、其他个人特色与能力 ........................................................................................................... 33