第一章 如何申请理想工作1，Writing is a good enquiry about a job is vital to your chance of success.

2,The first words that the employer reads are going to shape his or her opinion of you.

3,Job advertisements mainly come from:a

friend,other

contacts,newspapers,magazines,the internet.

4How to apply for the ideal job 1.Here are some good ways make your application letter stand out

(1)Look for something unusual in your experience or qualifications.

(2)Make the contents of your letter appropriate for the job. (3)Avoid annoying phrases

(4)Get someone to read your letter before you send it (5)Keep the letter short (6)Mention the organization

(7)Make your letter physically easy to read

(8)Remember to state which job you are applying for (9)Be realistic (10)Check again.

5 What to mention in your letter or e-mail

(1)You meet the specifications for the job

(2)The things that make you stand out. 第二章 简历与面试

2. What to mention in your letter or e-mail

(1)You meet the specifications for the job

(2)The things that make you stand out. 2,The important factor is to make your resume clear,concise,easy to read. 3, What do you do now in interview? You must know everything: (1)The

company(2)The

job(3)The

business environment.(4)The business culture of the company (5) Existing employees(6)Focus areas (7) Salary 4,Tips (面试中的技巧)

(1) Names, underline your family

name

(2) Eye contact , eye contact is very

important

（3）Sit comfortably, visual impression are important.

The four steps involved in. interviewing are: preparation，interchange, uation and action. 5,It is always better to be over-dressed than

under-dressed.For men:a smart business suit,or jacket and trousers,with shirt and tie,are usually the safest bet.For women (neat and tidy),shirts should be at or below the knee and shoes should be smart with low heels. 6,A resume or a curriculum vitae gives details of your

educations,experience,previous employment and other relevant facts.

第三章 口头商务通 1. 出色演讲三步骤： （1）Preparing for the talk

The audience（how many people will be present,their

nationality,cultural

grouping,status,gender and interests), The introduction. The facts Visual aids Don’t trust the technology The venue The length Be ready for questions

(2)Preparing the content Structure

A clear introduction is essential Then you move onto the main part of your presentation Finally you must have a conclusion

How long should your presentation

be?Keep it short and simple （3）More practice

2．演讲过程中的技巧

(1) Look at them and smile. (2) Take your time(3)Eye contact (4) Gestures (5)Do not just read your speaking notes(6)Pause and volume (7) Sum up (8) Do not run away 第四章：同事沟通及客户沟通 1.Problem communications （问题沟通几条原则）

(1) Stay calm (2) Listen (3) Do not assume (4) Explain clearly (5)Speak clearly (6) Ask for details (7) Check and respond 2言语沟通的有效性检验

(1)Action (2) Checking (3) Listen (4) Ask for suggestions (5)Lead your ideas into the ideas of the other person (6) Explain clearly

(7)Ask for suggestions again (8)Offer to revise (9)Checking

3,Here are a few questions to consider

about

non-verbal communications:1,how do you think you look?2,how can you change your clothing message?3,what non-verbal communications do you not like?4,what assumptions do you make?5,do you make group assumption? 4.communicating with bosses(1)listen(2)ask

for suggestions(3)lead your ideas into the

ideas

of

other person(4)explain clearly(5)ask for suggestions

again(6)offer

to revise(7)checking(8)follow up 第五章：Written Communication（书面沟通）

1.书面沟通的形式包括：

(1)A short list of points (2)A huge documents consisting of hundreds of