目 录

一、前言 ··········································································································· （1）

二、员工须知 ····································································································· （2）

三、安全守则 ································································································· （20）

四、店铺营运程序 ························································································· （21）

五、员工行为规范考核标准 ····································································· （23）

六、员工服务规范考核标准 ········································································· （29）

七、店铺营运问题解决方法 ········································································· （35）

八、修订解释 ································································································· （38）