酒店英语面试问题

1、 您认为您的岗位职责有哪些？

What do you think of your responsibility for this job? 2、 您的英语水平如何？

How do you like the level of your English skill? 3、 能用英语自我介绍吗？

Could you introduce yourself in English? 4、 您是如何培训本部门员工的？

How do you train the staff of your department?

5、 如果酒店正式录取您，您上班第一件事是做什么？ If you are employ by the hotel , what will you do firstly? 6、 请画出西餐banquet流程图.

Please illustrate the procedure of western restaurant banquet. 7、 您如何理解服务行业的“服务意识”？

How do you comprehend the “service consciousness” of service trade? 8、 您是如何理解职业道德的？ How do you perceive the morality of career?

9、 请举例您在工作中遇到的几件困难，而您是如何克服的？ Could you list some difficulties during your work? And how did you conquer them?

10、 您对您以前的直属领导有何看法？

How do you like your senior leader who led you directly before? 11、 您的人生观是什么？ What is your philosophy?

12、 您对自己未来五个的计划是什么？ What are the five plans for yourself in the future? 13、 您都用业余时间学习些什么？ What are you studying in your spare time? 14、 你的期望待遇是什么？ What kind of treatment do you expect? 15、 请介绍你的家庭。

Would you mind introducing your family? 16、 请你用英文介绍目前服务的公司。

Could you introduce the company which you are serving in English? 17、 如果我酒店雇用你，你觉得可以为部门带来什么样的贡献？ What could you make a contribution to our hotel if you are employed by our hotel?

18、 你开始投入找工作的时间有多久了？ How long have you been looking for the job? 19、 你是怎么知道我们招聘这个职位的呢？

How do you know the message that we have this vacancy? 20、 除了工资，还有什么福利最吸引你？ Besides the salary, what welfare attract you mostly? 21、 你参加过什么业余活动？

What amateur activities have you ever taken part in ?

进入客房的10步骤（酒店英语）

Entering the Guestroom（UK STANDARD） Procedures Step1

Check the room status. 检查房屋状态 Step2

Check for a ‘Do Not Disturb’ sign. Do not knock if a sign is on the door. 检查有无‘请勿打扰’的标牌。如果有，不要敲门。 Step3

Announce presence. Knock firmly and say ‘Housekeeping’. Do not use a key to knock on the door.

通知客人，沉稳地敲门并通报‘客房服务’。不能用钥匙敲门。 Step4

Wait for a response. If you do not hear an answer, knock again and repeat ‘Housekeeping’.

等待答复，如果没有回答，重复步骤3。 Step5

Wait a second time for a response. If you still do not receive an answer open the door slightly and repeat ‘Housekeeping’.

再次等待答复。如果仍旧没有回答，轻轻的开门并通报‘客房服务’。 Step6

If the guest is asleep or in the bathroom, leave quietly and close the door. 如果客人正在睡觉或在浴室，安静离开并关上门。 Step7

If the guest is awake but dressing, excuse yourself, leave, and close the door.

如果客人刚醒，没有或正在穿衣，立即道歉，离开并关门。 Step8

If the guest answers your knock, ask when you may clean the room. 如果客人回应，向客人询问可以进行客房服务的时间。 Step9

In the room is unoccupied, position your cart in front of the door and leave the door open. Begin cleaning.

如果房间没人，将服务车停在门前，保持房门打开。开始客房清洁。 Step10

If the guest returns while you are cleaning, offer to finish later. Ask to see the guest’s room key to verify that the key and room numbers match. 如果中途客人返回，停止工作，询问可以服务的时间并准备离开。（一般视情况而定）。

离开前，要求客人出示与客房号相符的钥匙卡。

个人简历英文词汇

个人资料 Personal Information

name 姓名 alias 别名 pen name 笔名 date of birth 出生日期 birth date 出生日期 born 出生于 birth place 出生地点 age 年龄 native place 籍贯 province 省 city 市 autonomous region 自治区 prefecture 专区 county 县 nationality 民族，国籍 citizenship 国籍 duel citizenship 双重国籍 address 地址 current address 目前地址 present address 目前地址 permanent address 永久地址 postal code 邮政编码 home phone 住宅电话 office phone 办公电话 business phone 办公电话 Tel.电话 sex 性别 male 男 female 女 height 身高 weight 体重 marital status 婚姻状况 family status 家庭状况 married 已婚 single/unmarried 未婚 divorced 离异 separated 分居 number of children 子女人数 none 无 street 街 lane 胡同，巷 road 路 district